In this position, you will use your teaching skills and GIS knowledge to empower our customers with our innovative GIS software.
Key Responsibilities
Grow user skills. Develop and deliver training programs through various formats and methods including in-person, virtual and hybrid offerings, to enhance users' proficiency in ArcGIS software both domestically and internationally. Identify and address skill gaps through targeted training sessions and workshops. Provide ongoing support and guidance to users, answering their questions and helping them overcome challenges. Stay updated on the latest GIS trends and technologies to ensure the training content remains relevant and up to date.
Ensure sustainable GIS workflows. Collaborate with customers to understand their business processes and requirements. Provide guidance and training on best practices for designing and implementing sustainable GIS workflows. Deliver workshops and training sessions to educate customers on sustainable GIS workflows. Support customers in overcoming challenges and addressing any skill gaps related to workflow sustainability.
Expand the use of ArcGIS. Actively promote the adoption of ArcGIS across customer groups. Identify potential use cases for ArcGIS in various business processes and demonstrate its value through facilitation. Develop and deliver training workshops and sessions to showcase the capabilities of ArcGIS. Collaborate with stakeholders to understand their needs and customize ArcGIS solutions to meet their needs.
Communicate the impact of GIS. Develop compelling narratives and visualizations to effectively communicate the impact of GIS. Collaborate with Content Development and Creation teams to create engaging content, such as case studies and success stories. Present the value of GIS to customers. Stay informed about industry trends and research to provide insights on the broader impact of GIS in various domains.
Requirements
8+ years of professional experience leveraging Esri's software capabilities 5 of those years should be in ArcGIS Enterprise or Enterprise Geodatabases 2 of those years should include professional experience in classroom facilitation and instructional delivery
Ability to handle multiple responsibilities while prioritizing student needs
Strong listening skills and the ability to incorporate feedback to continuously improve instructional delivery and course materials
Proven ability to collaborate with multiple cross-functional teams
Excellent verbal and written communications skills
20% travel time within the year to support an average of 10-15 onsite customer training sessions per year
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
Bachelor's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field
Familiarity with web-based meeting tools
Completion of an Esri technical certification and facilitation certification
Demonstrated technical writing ability
Up to 40% travel time, including international travel, to support an additional 10-15 customer engagements
Master's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field
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Benefits & Perks
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.