Job Description
The Director of Sales Operations at Esri leads a team responsible for optimizing sales processes, tools, forecasting, and performance metrics to drive operational excellence, support growth, and enable the sales organization to succeed through strategic leadership and cross-functional collaboration.
Key Responsibilities
- Build and lead a high-performing sales operations organization across strategy, revenue operations, and business technology.
- Design and optimize cross-functional sales and operational processes to improve efficiency, scalability, and alignment with company goals.
- Oversee forecasting, reporting, pipeline management, and goal setting to support data-driven decision-making and predictable sales performance.
- Lead the strategy and adoption of CRM and sales technology platforms to empower sales teams and streamline workflows.
- Guide organizational and process change initiatives to ensure stakeholder engagement and adoption of new systems and practices.
- Assess complex business challenges to make strategic, high-impact decisions while managing risks and opportunities.
- Align initiatives across departments, remove barriers, and foster collaboration to achieve shared organizational goals.
- Define and communicate key sales and operational metrics, and develop reporting frameworks and dashboards for executive insights.
- Lead strategic sales planning activities, including territory design and goal setting based on market insights and performance data.
Requirements
- Ten (10) years of experience in sales operations with demonstrated success leading multiple teams.
- Eight (8) years of experience supporting enterprise sales providing solutions to businesses.
- Proven track record of implementing progressive processes and advanced technologies to optimize sales and marketing workflows in support of productivity and revenue growth.
- Expertise in business process modeling, operations, and sales planning.
- Successfully implemented a CRM system that improved lead tracking and increased sales conversion rates by a specific percentage.
- Developed automated email campaigns that resulted in a measurable increase in customer engagement and sales.
- Analyzed sales data to identify underperforming areas and implemented strategies that led to improved sales performance.
- Skilled in metrics, performance management, and forecasting.
- Experienced in leading cross-functional change initiatives.
- Decisive and effective under risk and ambiguity.
- Proven success managing matrixed teams and collaboration.
- Strong leadership, communication, and stakeholder influence skills.
- Ability to travel domestically or internationally, approximately 25-50%.
- Bachelor’s degree in business, operations, or a related field.
- Visa sponsorship is not available for this posting; applicants must be authorized to work for any employer in the U.S.
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave annually
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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