Job Description
The Director of Sales Operations at Esri leads a team responsible for optimizing sales processes, tools, and performance metrics to drive efficiency, growth, and strategic decision-making across the enterprise sales organization.
Key Responsibilities
- Build and lead a high-performing sales operations organization across strategy, revenue operations, and business technology.
- Partner with senior leadership to design and optimize cross-functional sales and operational processes.
- Oversee forecasting, reporting, pipeline management, and goal setting to ensure data-driven decision-making and predictable performance.
- Lead the strategy and adoption of CRM and sales technology platforms to enhance workflows and business outcomes.
- Guide organizational and process change initiatives to drive stakeholder engagement and system adoption.
- Assess complex business challenges and make high-impact strategic decisions while delegating effectively.
- Align initiatives across functions and facilitate company-wide collaboration toward shared goals.
- Define and communicate key sales metrics, and develop reporting frameworks and dashboards for executive decision-making.
- Lead strategic sales planning, including territory design and goal setting based on market insights and analytics.
Requirements
- 10 years of experience in sales operations with demonstrated success leading multiple teams
- 8 years of experience supporting enterprise sales providing solutions to businesses
- Demonstrated track record of implementing progressive processes and advanced technologies to optimize sales and marketing workflows in support of productivity and revenue growth
- Expertise in business process modeling, operations, and sales planning
- Successfully implemented a CRM system that improved lead tracking and increased sales conversion rates by a specific percentage
- Developed automated email campaigns that resulted in a measurable increase in customer engagement and sales
- Analyzed sales data to identify underperforming areas and implemented strategies that led to improved sales performance
- Skilled in metrics, performance management, and forecasting
- Experienced in leading cross-functional change initiatives
- Decisive and effective under risk and ambiguity
- Proven success managing matrixed teams and collaboration
- Strong leadership, communication, and stakeholder influence skills
- Ability to travel domestically or internationally 25-50%
- Bachelor’s degree in business, operations, or related field
- Visa sponsorship is not available for this posting; applicants must be authorized to work for any employer in the U.S.
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Ready to Apply?
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