Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Grid Infrastructure
- Pay provenance
- Employer-provided pay
Job Description
Serves as the primary point of contact between ERCOT and current and prospective Market Participants, managing relationships and facilitating registration and qualification processes.
Key Responsibilities
- Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Contributes to specific objectives and outcomes as directed.
- Level 1
- Establishes and develops an effective business relationship with each assigned Market Participant
- Facilitates timely and accurate resolution of day-to-day operational issues on behalf of Market Participants using established ERCOT processes
- Assists Market Participants in meeting registration and qualification requirements
- Develops subject matter expertise on ERCOT grid and market operations to identify, contribute to the design of, and deliver training to market participants
- Develops account plans to identify and execute tasks aligned with each Market Participant’s needs and based on a solid understanding of their operational interactions with ERCOT
- Facilitates communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships
- Builds knowledge of ERCOT market protocols, ERCOT’s operations and business functions in order to be an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions
- Applies ERCOT protocols and business procedures consistently with all Market Participants under strict confidentiality
- Assists with projects and process improvements, as necessary, to resolve Market Participants’ business issues
- Participate in projects, process improvements, and stakeholder activities as required
- Represents ERCOT in operational discussions, trainings, or stakeholder forums as required
- Coordinates or facilitates/participates, as needed, in stakeholder processes to support ERCOT and Market Participants
- Level 2 - Above +
- Maintains and enhances effective strategic business relationships with each assigned Market Participant
- Independently resolve most Market Participant inquiries, issues, and disputes with sound judgment
- Grows knowledge in ERCOT market and operations to identify, contribute to the design of market education, and deliver training to market participants
- Guides communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships to assist in developing mutual team goals
- Maintains and expands knowledge of ERCOT market protocols, ERCOT’s operations and business functions in order to be an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions
- Advises Market Participants in meeting registration and qualification requirements
- Participates actively in projects and process improvements, as necessary, to resolve Market Participants’ business issues
- Actively participate in projects and process improvement efforts
- Serve as an emerging subject-matter expert in multiple ERCOT business domains EXPERIENCE
- Requires minimum 2 years of industry or job-related experience preferred, ideally within the electric energy or electric utility industry
- Requires understanding of competitive electric markets and interconnected transmission/distribution system operations
- Prefer experience with mission-critical data processing, customer service, collaboration, and multitasking
Ready to Apply?
Apply directly on ERCOT's site
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