Job Description
Enviva is actively seeking a proficient Regional Support Specialist II.
Key Responsibilities
- Apply the best ITIL methodologies to offer application assistance to our users. This includes troubleshooting problems within Microsoft Windows, Microsoft cloud admin systems, basic network & security issues, along with other operating systems and applications.
- Evaluator of potential systems application, hardware, and software integrations.
- Tasked with the technical responsibility of diagnosing and resolving issues related to Office 365 / Exchange ActiveSync on mobile platforms.
- Accountable for the technical enforcement and execution of IT policies, procedures and security protocols.
- Serves as escalation for Tech I and Tech II personnel
- Responsible for the upkeep and management of scale and kiosk systems. This includes both the hardware and software components, specifically tailored for use in our plants and ports.
- Accountable for the technical documentation of major plants and ports incidents, including detailed troubleshooting procedures and their subsequent resolutions, within our incident management platform.
- Responsible for the technical execution of hardware and software installations, upgrades and Configurations at plants and ports.
- Tasked with the technical delivery of both remote and on-site troubleshooting services to rectify hardware and software issues across a range of devices including laptops, desktops, multifunction printers and other pertinent devices, as necessary.
- Provide technical solutions and forecast of preventive measures to address various IT challenges.
- Setup and configuration of various mobile devices, including iPhones and iPads.
- Function as a technical escalation point of contact, collaborating with team members to expedite the resolution of issues.
- Assist with training end users and technicians on use of software, application, and cloud services.
- Provide comprehensive audio/visual meeting support, including on-demand technical troubleshooting as required.
- Establish communication with executive-level end users and deliver premium, high-quality service.
- Responsible for rotating after-hours support responsibilities.
- Accountable for the technical execution and management of assigned projects.
- Other duties as assigned.
Requirements
- 5+ years of experience supporting end users.
- Must have extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook.
- SharePoint, OneDrive, and Office 365 admin support experience strongly preferred.
- Must have excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff.
- Knowledge and experience with laptops, desktops, and networking hardware.
- Significant record of accomplishment of expeditious issue resolution.
- Strong analytical abilities, organized with high attention to detail.
- Able to quickly change priorities several times during the day, as needed.
- Motivated self-starter and outstanding work ethic.
- Experience supporting Apple products including iOS and OSX preferred.
- IT-related certifications · Experience with manufacturing scale and kiosk systems
- While performing duties of this job, the employee is functioning remotely or onsite.
- Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other equipment.
- Requires normal range of hearing and eyesight to record, prepare, and communicate technical issues /resolutions.
- Must be able to get under desks frequently and lift computers and monitors (up to 50 lbs) frequently.
- Must be willing and able to perform tasks such as lifting, walking, climbing, stooping, standing, pushing and/or pulling.
- Must be willing and able to work around moving equipment and machinery
- Must be willing and able to pull and lift, up to 50 lbs.
- A minimal amount of travel to Enviva’s production facilities will be expected (up to 75% a year).
- Reasons for travel will consist of, but not limited to, routine maintenance, break/fix and project based for all plants and ports.
- This position is not eligible for visa support.
Ready to Apply?
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