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Job Description
The Commercial Analyst supports customer account management and fulfillment activities within a renewable energy company, focusing on client relationship management, process improvement, and data analysis to ensure efficient delivery of sustainable wood bioenergy solutions.
Key Responsibilities
- Support the management and execution of Customer Account Management and Fulfillment activities
- Collaborate with internal teams to proactively manage client accounts and adapt to changing needs
- Track compliance with contractual obligations related to payment, scheduling, and deadlines
- Assist with internal reporting and ensure proper approval, recording, and communication of contracts and documents
- Maintain central information systems for accessible and efficient data management
- Track and report on key metrics and KPIs regularly and accurately
- Conduct financial, cost-benefit, and scenario analyses to optimize fulfillment solutions
Requirements
- Minimum 3 years experience in a similar and or related role.
- Bachelor's degree or equivalent practical experience in customer relations and or B2B sales.
- Customer-focused ethos with an understanding of how to manage internal and external expectations.
- Background in supply chain logistics and or shipping beneficial.
- Excellent communication skills verbal, written, and presentation.
- Commercially astute, culturally aware, and articulate.
- Responsible, accountable, and capable of balancing a varied and demanding workload.
- Ability to multitask, prioritize, manage time efficiently and adapt to change in a fast-paced environment.
- Sound judgement, attention to detail and experience creating comprehensive PowerPoint presentations and written materials.
- Proven ability to problem solve, communicate effectively and work across the Commercial Team and wider organization.
- Proficient with Microsoft Office Suite Word, Excel, PowerPoint, and CRM systems.
- Able to work on computer screen format for up to twelve hours a day.
- Ability to safely and successfully perform the essential job functions consistent with the ADA.
- This position is not eligible for visa support.
- Occasional travel required to customer locations and Enviva locations in the US.
- Hybrid work with a minimum of 3 days a week in the office, with the ability to work 2 days a week remotely.
- Able to maintain strict adherence to safety rules and regulations, including wearing safety equipment.
Benefits & Perks
Hybrid work with a minimum of 3 days in the office and 2 days remote
Occasional travel to customer locations and US-based Enviva locations
Work in a corporate office setting with sit-stand desks
Ability to work on a computer for up to twelve hours a day
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