Job Description
The Director of Client Success for the West and South Region at EnergyHub is responsible for managing client relationships, driving revenue growth, and ensuring client satisfaction through the successful launch and operation of programs for electric utilities. This role involves strategic collaboration with various internal teams and leading a team of Client Success Managers to achieve operational excellence and meet client objectives.
Key Responsibilities
- Own success for the West and South regions by driving revenue and managing ARR.
- Collaborate with the Executive Team to develop and execute strategic initiatives.
- Oversee a team of Client Success Managers to manage launches and programs.
- Work with Sales to design new program structures and improve existing tools.
- Track and drive renewals and upsell efforts.
- Develop and report on key metrics of utility programs.
- Act as a trusted advisor to clients, guiding them through key decisions.
- Support Product and Marketing in capturing customer and market feedback.
- Develop strategies to meet or exceed financial targets.
- Communicate key results and facilitate meetings with stakeholders.
- Develop comprehensive knowledge of demand management and product capabilities.
- Support contract negotiations with utility clients and partners.
Requirements
- Bachelor's degree or equivalent work and education experience.
- 10 years of professional experience in technology, energy services, or account management with a strong preference for experience within a SaaS or enterprise software-related field, or in the energy or connected devices industry.
- 7 years of demonstrated ability to lead and influence high-level decision-makers within utility organizations through persuasion, negotiation, and consensus building.
- Demonstrated experience of successful team leadership in a cross-functional work environment.
- Exceptional project management experience in a commercial environment.
- Strong empathy for customers and passion for revenue and growth.
- Deep understanding of value drivers in recurring revenue business models.
- Excellent written and verbal communication skills.
- Comfortable working in a fast-paced environment that involves ambiguity and greenfield initiatives.
- Willingness to travel 25%.
Benefits & Perks
Compensation/salary range: 170,000 - 185,000 USD
Flexible work schedule
Casual work environment
100% paid medical for employees
401(k) with employer match
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program
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