Job Description
The Operations Manager at EnergyHub will oversee a team of Coordinators to ensure efficient support for utility clients, focusing on operational effectiveness and team development while collaborating with various internal stakeholders.
Key Responsibilities
- Manage a small team of Coordinators to support Client Success Managers with operational tasks.
- Foster a collaborative and high-performance culture within the team.
- Define performance standards and provide feedback, coaching, and professional development.
- Oversee day-to-day operations of Client support, including event dispatch, reporting analytics, and invoicing.
- Develop and implement operational best practices to improve efficiency and effectiveness.
- Ensure Coordinators assist in project management tasks for program launches.
- Support in managing internal stakeholder and client expectations.
- Maintain consistent communication with stakeholders to ensure efficient program support.
- Analyze and present key results, facilitate meetings, and deliver data-driven messages.
- Develop comprehensive knowledge of EnergyHub services and offerings.
Requirements
- 5-7 years of experience in commercial operations management, or a related field, preferably within the energy sector or an enterprise SaaS organization.
- Proven experience in managing and developing people.
- Excellent communication skills, with the ability to describe complex and technical topics in an engaging, succinct manner.
- Strong organizational and project management skills, with the ability to hit deadlines and think through risks and dependencies.
- An analytical, yet creative and curious mind, with a confident approach to analytical work.
- Ability to build trust in external client relationships.
- Experience collaborating with cross-functional teams to the benefits of clients and the long-term vision of an organization.
Benefits & Perks
Compensation/salary range: 100,000 - 125,000 USD
Flexibility to set your own schedule
100% paid medical for employees
401(k) with employer match
Casual work environment
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program
Ready to Apply?
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