NextGenEnergyJobs.com

Client Operations Manager

EnergyHub
Posted February 4, 2025

Brooklyn, New York

Energy Management

$100,000 - $125,000

Full Time

Job Description

The Operations Manager at EnergyHub will oversee a team of Coordinators to ensure efficient support for utility clients, focusing on operational effectiveness and team development while collaborating with various internal stakeholders.

Responsibilities

  • Manage a small team of Coordinators to support Client Success Managers with operational tasks.
  • Foster a collaborative and high-performance culture within the team.
  • Define performance standards and provide feedback, coaching, and professional development.
  • Oversee day-to-day operations of Client support, including event dispatch, reporting analytics, and invoicing.
  • Develop and implement operational best practices to improve efficiency and effectiveness.
  • Ensure Coordinators assist in project management tasks for program launches.
  • Support in managing internal stakeholder and client expectations.
  • Maintain consistent communication with stakeholders to ensure efficient program support.
  • Analyze and present key results, facilitate meetings, and deliver data-driven messages.
  • Develop comprehensive knowledge of EnergyHub services and offerings.

Requirements

  • 5-7 years of experience in commercial operations management, or a related field, preferably within the energy sector or an enterprise SaaS organization.
  • Proven experience in managing and developing people.
  • Excellent communication skills, with the ability to describe complex and technical topics in an engaging, succinct manner.
  • Strong organizational and project management skills, with the ability to hit deadlines and think through risks and dependencies.
  • An analytical, yet creative and curious mind, with a confident approach to analytical work.
  • Ability to build trust in external client relationships.
  • Experience collaborating with cross-functional teams to the benefits of clients and the long-term vision of an organization.

Benefits

  • Compensation/salary range: 100,000 - 125,000 USD
  • Flexibility to set your own schedule
  • 100% paid medical for employees
  • 401(k) with employer match
  • Casual work environment
  • Fully stocked fridge and pantry
  • Free Citi Bike membership
  • Secure bike rack
  • Gym subsidy
  • Paid parental leave
  • Education assistance program

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