Solar Programs, Application Processing Associate (Hybrid - Oakland, CA; Portland, OR; Chicago, IL - US)

Energy Solutions

Chicago, Oregon

Full Time

Posted September 11, 2026

$60k - $70k

Energy Management

Apply Now

Application opens on company website

Job Description

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities.

Key Responsibilities

Execute assigned program workflows (e.g., claim intake, completeness review, eligibility verification within guidelines) to support service levels and processing timelines.
Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs.
Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs.
Review work for accuracy and completeness before submission and flag issues to the Project Manager.
Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs.
Respond to participant, customer, contractor, and trade ally emails, phone calls, and inquiries regarding application status, program guidelines, or other questions, professionally and promptly.
Apply and communicate program rules, procedures, and eligibility requirements using established guidance to support submission quality and reduce rework.
Resolve routine issues within established guidelines and escalate complex participant or technical questions when needed. Apply program guidelines and SOPs to resolve disputes or address noncompliance.
Document investigations and outcomes, including drafting responses or correspondence based on template responses, provided in program Service Level Agreement(s) (SLAs), as needed.
Execute data validation and quality assurance activities for assigned workflows using defined checklists and processes.

Requirements

A high school degree with a minimum of 2 years of relevant experience; or a bachelor's degree in project management or related field.
Strong written and verbal communication skills, with the ability to answer stakeholder and program participant inquiries received over email or calls concisely, courteously, and professionally.
Working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint).
Strong organizational skills and attention to detail, with the ability to identify issues and escalate when needed.
Demonstrated ability to independently manage multiple tasks and deadlines and respond to internal communication from peers and managers promptly.
A cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).
The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.