Energy Efficiency Lighting Trade Ally Account Manager (Remote - CT)

• Delivers consistent outreach and account management activities to assigned trade allies, including manufacturers, distributors, contractors, and other market actors, to support program participation • Communicates policies and practices related to program requirements, incentive structures, timelines, and submission processes using approved tools and channels (e.g., email, CRM, virtual meetings, and in-person engagements) • Coordinates onboarding and ongoing engagement activities with trade allies, including training on incentive submission processes and portal usage • Collaborates with internal program teams to align outreach activities with program goals, schedules, and performance targets • Prioritizes outreach and engagement efforts based on program needs, participation trends, and account-level performance expectations • Troubleshoots moderate problems related to incentive submissions, documentation gaps, program rule interpretation, or participation challenges, escalating complex or high-risk issues as appropriate • Validates trade ally submissions, reported activity, and supporting documentation to ensure alignment with program requirements and quality standards • Evaluates recurring issues or participation barriers and collaborates with program teams to recommend adjustments to outreach tactics or guidance materials • Evaluates program participation data, dashboards, and CRM records to identify outreach gaps and support prioritization decisions • Validates accuracy and completeness of trade ally interaction records maintained in CRM tools • Communicates policies and practices updates internally and externally to ensure shared understanding of program changes and expectations

• H igh School diploma or 4 years of equivalent experience • 3 years of professional experience in energy efficiency programs, supply chain engagement, outreach, sales support, or market-facing roles • Experience coordinating with external partners and internal program teams in a structured, process-driven environment • Ability to evaluate program participation data and prioritize outreach activities accordingly • Experience validating documentation and troubleshooting moderate participation or process issues • Strong written and verbal communication skills, including communicating program policies and practices clearly • Proficiency with CRM systems and standard office productivity tools • Regular local travel within Connecticut for outreach activities (1-2 days per week) • Prolonged periods sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times The salary range for this role is $ 75,000 to 92 , 000 with a target compensation of $ 79,000 - $ 87,400 based on experience and qualifications.