Energy Efficiency Account Manager

Energy Solutions

Remote

Full Time

Posted September 9, 2026

$69k - $79k

Energy Management

Remote

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Job Description

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities.

Key Responsibilities

Support achievement of assigned trade ally participation, engagement, and recruitment goals through proactive outreach, relationship development, and ongoing account support
Execute assigned outreach activities to manufacturers, distributors, contractors, and other market actors to support program participation
Build and maintain productive working relationships with assigned trade allies, contractors, distributors, manufacturers, and market participants to support ongoing program engagement and participation
Coordinate routine communication and follow-up activities with trade allies and internal stakeholders
Research and document responses to trade ally inquiries and route questions to appropriate program staff when needed
Support implementation of outreach campaigns, engagement activities, and trade ally participation initiatives
Assist with in-market outreach activities, including local meetings, trainings, events, and relationship-building activities with trade allies and market partners.
Research participation issues, documentation discrepancies, and submission questions and escalate non-routine issues as appropriate
Validate program documentation, participation records, and required submissions for completeness and accuracy
Follow established procedures to support resolution of routine participation and process-related issues
Update CRM systems, outreach records, dashboards, and participation tracking systems to maintain accurate program information
Prepare and report basic participation metrics, outreach activities, and trade ally engagement information as assigned
Document stakeholder interactions, participation updates, and program feedback within established systems and tools

Requirements

Must be located within the Spokane, WA area
High School diploma or equivalent experience
2 years of professional experience in customer service, program support, outreach, sales support, administrative operations, or a related role
Experience working with external stakeholders, customers, contractors, vendors, or trade partners
Experience maintaining records, tracking activities, and following established processes and procedures
Ability to execute assigned outreach and engagement activities using established guidance
Understanding of customer service, relationship management, or stakeholder support principles
Experience using CRM systems, databases, spreadsheets, or other business systems to maintain records and documentation
Strong written and verbal communication skills
Ability to manage multiple tasks simultaneously while maintaining attention to detail
Proficiency with Microsoft Office applications and related productivity tools
Ability to work independently on assigned tasks while seeking guidance when needed
Ability to conduct business travel regionally/locally (between 10-40% depending on program, team) and occasional travel (less than 5%) to conferences and to the west coast
Bachelor’s degree in a related field
Certifications: Certified Energy Services Professional (CESP – AESP), CRM Platform Certification (e.g., Salesforce or Microsoft Dynamics Fundamentals), or Utility or Program‑Sponsored Trade Ally
Experience supporting energy efficiency, sustainability, utility, or incentive-based programs
Experience performing outreach, customer service, participant engagement, or account support activities
Familiarity with the HVAC, building envelope, and/or water heater industries
Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics
Understanding of trade ally, contractor, distributor, or market-partner engagement practices
The salary range for this role is $69,000 - $79,000 based on experience and qualifications.