Seasonal Guest Service Ambassador (Empire State Building)
Empire StateNew York, New York
SEASONAL
Posted December 19, 2025
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Job Description
The Seasonal Guest Service Ambassador provides guidance and assistance to visitors at the Empire State Building Observatory, ensuring an exceptional experience as guests explore the attraction from the lobby to the observation floors and back.
Key Responsibilities
- Provide guidance to guests throughout the Observatory experience from the Lobby to the 86th and 102nd Floors and back.
- Assist guests in navigating the attraction and ensure a positive visitor experience.
- Support guests in engaging with the interactive museum and viewing areas.
Requirements
- The candidate must be a driven, self-motivated, and results-oriented professional who thrives on building a winning team.
- The candidate must define success as the ability to drive revenue, EBITDA, and deliver an exceptional experience.
- The candidate must be able to provide guidance to all Observatory guests as they make their way throughout the experience from the Lobby to the 86th and 102nd Floor and back down to the Main Lobby.
Benefits & Perks
Competitive compensation/salary
Work schedule flexibility
Work environment perks including immersive museum, digital exhibits, and themed experiences
Participation in a top-rated attraction recognized for excellence
Opportunity to work in a renowned landmark with a focus on sustainability and indoor environmental quality
Employee development and training opportunities
Inclusive workplace culture with diversity and equal opportunity policies
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