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Job Description
A hands-on technical operator responsible for the installation, troubleshooting, and maintenance of server hardware and network infrastructure in a data center environment, ensuring high availability and security of the facility's IT systems.
Key Responsibilities
- Install, troubleshoot, and maintain server hardware and network infrastructure.
- Perform hardware deployments, including rack and stack operations for servers, switches, and storage units.
- Diagnose and repair hardware failures, replacing components such as DIMMs, motherboards, and power supplies.
- Securely decommission and remove retired hardware, ensuring proper asset tracking and recycling.
- Install, test, and label copper and fiber optic cabling, ensuring proper connectivity and zero light loss.
- Troubleshoot physical network layer issues using testing tools like Fluke testers and VFLs.
- Conduct daily facility inspections and respond to alarms related to thermal, power, or hardware issues.
- Manage ticketing systems to document physical work, asset movements, and incident responses.
- Adhere to physical security protocols, manage access logs, and maintain a secure environment.
- Ensure the data center environment remains clean and free of combustible materials.
Requirements
- Associate's degree in IT Networking, Trade School certification, or equivalent military work experience
- At least 2 years of hands-on experience in a data center, server room, or computer repair environment
- Ability to identify computer components such as CPU, RAM, HDD/SSD, NIC and understand their function
- Basic knowledge of Linux command line booting to PXE and checking IP addresses
- Familiarity with TIA EIA cabling standards
- Ability to lift and move equipment weighing up to 50 lbs (23 kg) safely
- Ability to stand, kneel, and work on ladders for extended periods
- Ability to execute Rack and Stack operations, installing servers, switches, and storage units into racks according to elevation diagrams
- Ability to diagnose and repair hardware failures by replacing DIMMs, motherboards, drive backplanes, and power supply units within strict Service Level Agreements (SLAs)
- Ability to securely wipe and physically remove retired hardware, ensuring proper asset tracking and recycling protocols
- Ability to install, test, and label copper CAT6 and fiber optic cabling OM4 OS2 from the Top of Rack (ToR) to the patch panel
- Perform fiber cleaning and inspection to ensure zero light loss
- Troubleshoot physical layer network issues using Fluke testers or Visual Fault Locators (VFL)
- Perform daily floor walks to inspect visual indicators on servers and facility equipment such as CRAC units, PDUs, and UPS panels
- Serve as the primary responder for data center alarms, escalating thermal or power anomalies to the Facilities Engineering team
- Manage ticketing queues (e.g., Jira, ServiceNow) to document all physical work and asset movements
- Adhere to strict physical security protocols, escorting vendors, and managing access logs
- Maintain a pristine data center environment, ensuring no combustible materials such as cardboard or wood are left on the production floor
- Calm under pressure, capable of troubleshooting critical server outages without panicking
- Team player willing to cover shifts and support the team during high-volume deployment periods
Benefits & Perks
Work schedule flexibility (implied by shift coverage and support during high-volume deployment crunches)
Work environment perks such as maintaining a pristine data center environment and adhering to strict physical security protocols
Additional benefits include opportunities to work on cutting-edge green hydrogen-powered data centers, be part of a technological revolution, and contribute to hyper-growth initiatives
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