Training and Enablement Lead - Global Customer Success
Digital RealtyLONDON, United Kingdom
Full Time
Posted September 29, 2026
£27k - £29k· Est.
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Listing evidence and provenance
- Source
- Oracle Cloud HCM View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
The Global Customer Success Enablement & Development Lead designs and delivers scalable learning, enablement, and capability-building programs for the global Customer Success organization.
Key Responsibilities
- The Global Customer Success Enablement & Development Lead designs and delivers scalable learning, enablement, and capability-building programs for the global Customer Success organization. This role ensures teams have the skills, tools, and resources needed to improve customer outcomes, adoption, retention, growth, and advocacy while delivering a consistent customer experience across regions.
- Lead the global Customer Success enablement and development strategy aligned to business priorities, customer outcomes, and organizational goals.
- Identify capability gaps and learning needs through stakeholder input, assessments, surveys, performance insights, and business data.
- Design, deliver, and continuously improve scalable programs for onboarding, role-based learning, leadership development, customer engagement, value realization, renewals, growth, and advocacy.
- Create and maintain enablement content, including training materials, playbooks, guides, digital learning, certifications, and knowledge-sharing resources.
- Facilitate workshops, webinars, learning events, leadership development sessions, and community forums that promote best practices and consistent ways of working.
- Manage learning tools, governance processes, content updates, participation records, certifications, and development progress to ensure a consistent learner experience.
- Measure program effectiveness using feedback, learning outcomes, adoption data, enablement metrics, and business impact insights; share recommendations with leadership.
- Partner with Customer Success leadership, HR, Product, Sales, Marketing, Operations, Support, and subject matter experts to align enablement with business priorities and regional needs.
Requirements
- Bachelor’s degree in Learning & Development, Business, Organizational Development, Human Resources, or a related field; advanced degree or relevant qualification preferred.
- Significant experience leading global enablement, learning, workforce development, or capability-building programs for Customer Success, Sales, Services, or other customer-facing teams.
- Strong understanding of Customer Success principles, customer lifecycle management, customer experience best practices, renewal cycles, health scores, onboarding frameworks, and advocacy programs.
- Experience working across global regions, cultures, time zones, and matrixed organizations, with the ability to tailor programs to regional needs while maintaining global consistency.
- Expertise in adult learning, instructional design, digital learning platforms, facilitation, coaching, program management, stakeholder engagement, and change management.
- Proficiency with learning management systems, enablement/content management tools, CRM platforms, and analytics tools such as Workday Learning, Docebo, Seismic, Salesforce, Tableau, or Power BI.
- Strong analytical, communication, and relationship-building skills, with the ability to use data and feedback to improve program effectiveness and demonstrate business impact.
- Relevant certifications in Learning & Development, Instructional Design, Coaching, Customer Success, or Change Management preferred.
- Ability to work effectively across global teams and time zones; travel may be required. High proficiency in English required; additional languages are a plus.
Ready to Apply?
Apply directly on Digital Realty's site
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