Senior Quote Desk Analyst
Digital RealtyDallas, TX
Full Time
Posted November 12, 2026
$123k - $175k· Est.
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Listing evidence and provenance
- Source
- Oracle Cloud HCM View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 13, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
Position Title: Senior Quote Desk Analyst, GTM Strategy & Acceleration Location: Dallas, Texas
Key Responsibilities
- As a Senior Quote Desk Analyst within the GTM Strategy & Acceleration team, you will play a critical role in supporting the Lead-to-Contract process, ensuring accurate and timely quoting, efficient order management, and seamless sales operations.
- You will partner closely with Sales and cross-functional teams to manage complex quotes, resolve escalations, and drive process improvements. Your expertise in sales processes, CRM systems, and operational analysis will help enhance efficiency, improve customer satisfaction, and support business continuity during digital transformation and day-to-day operations.
- Configure, price, and generate accurate quotes, ensuring complex product configurations and commercial terms are correctly reflected.
- Collaborate with Sales teams to understand customer requirements, manage multiple quotes, and deliver timely solutions within established deadlines.
- Provide exceptional internal customer support by resolving quote-related inquiries, managing escalations, and proactively addressing issues.
- Maintain knowledge of product offerings, pricing structures, and sales processes to ensure accuracy and consistency.
- Support the Lead-to-Contract process by monitoring opportunities, following up on outstanding cases, and assisting with agreement generation and updates within Contract Lifecycle Management (CLM) tools.
- Partner with other Senior Quote Desk Analysts to balance workloads, maintain backup coverage, and support business continuity.
- Resolve non-standard quoting scenarios and complex escalations, particularly during quarter-end and year-end periods, to support commercial targets.
- Identify, report, and track system issues, enhancement requests, and process improvements in collaboration with IT and cross-functional stakeholders.
- Analyze operational data to identify trends, recommend improvements, and participate in User Acceptance Testing (UAT) for new system features and enhancements.
- Support sales process training, maintain process documentation, and contribute to cross-functional initiatives and ad hoc projects.
Requirements
- Minimum of 3 years of professional experience, preferably in Sales Support, Quote Desk, CRM operations, or a similar role.
- Demonstrated success supporting sales processes within the data center industry or another relevant industry.
- Experience working with CRM platforms, preferably Salesforce, and familiarity with quoting and contract management processes.
- Strong analytical and problem-solving skills, with the ability to interpret operational data and identify opportunities for improvement.
- Proficiency in Microsoft Office applications, particularly Excel.
- Excellent organizational skills, with the ability to manage multiple priorities and meet demanding deadlines.
- Strong communication and interpersonal skills, with proven ability to collaborate effectively across Sales and other business functions.
- A proactive approach to issue resolution, with sound judgment regarding escalation and a strong sense of urgency.
- Fluency in English and the applicable local language, where required. Additional European languages are an advantage.
- Bachelor's degree or equivalent business school qualification in Business, IT, Engineering, or a related discipline preferred.
Ready to Apply?
Apply directly on Digital Realty's site
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