Sr. Data Center Facilities Specialist

The Senior Data Center Facilities Specialist is an administrative position responsible for leading front-end coordination, governance, and performance oversight of facility operations. This role ensures operational excellence by managing workflows, monitoring performance, auditing maintenance execution, owning RFC and MOP coordination, leading customer engagement, and driving compliance across site activities.
This position does not perform hands-on maintenance, equipment operation, or physical troubleshooting. All operational execution, including equipment manipulation or state changes, is performed by designated Operations Engineering personnel.
This role is designated for CHI & NYM sites only.
Operational Coordination & Visibility (Daily)
• Maintain ownership of site operational status, including impaired equipment, active incidents, and ongoing work activities.
• Own internal and customer-facing communications cadence to ensure consistent, timely communication.
• Ensure visibility into daily site activity (e.g., vendor presence, scheduled maintenance) and confirm required notifications have been distributed.
• Review system dashboards (BMS/EPMS, monitoring platforms) to identify trends or anomalies; drive follow-up actions with responsible teams.
• Own resolution of open customer and internal service requests, ensuring progress and communication cadence.
• Lead interior and exterior building assessments (visual only) and direct Operations Engineering to execute corrective action.