Monitoring, Analysis, Response and Communication (MARC) Technician

Carrollton, TX

Full Time

Posted September 25, 2026

$48k - $67k· Est.

Application opens on company website

Source: workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Estimated benchmark; not employer-provided

As part of the operations system team, you will work with highly motivated engineers, experts, and innovators in the data center industry.

Assist in the strategic direction for facilities operations.
Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.
Be part of a 24/7/365 team to monitor and assist sites with incident response and management. The MARC Technicians will assist in the incident management team's operational aspects in a way which protects, maintains, and improves the value of the data centers.
Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.
Demonstrate the ability to self-start, be responsive, and be creative when finding solutions.
Identify opportunities to improve quality, customer service and cost performance, and assist in the execution of approved plans.
Assist in the creation of reports and presentations for senior management.
Assist Management to ensure optimal roll out and training in standard tools, processes, and systems where possible.
Help create and implement BMS/EPMS training to include mechanical plant management, utilization validation, and report/trend generation.
To develop and maintain a good working relationship across all levels in the organization, being an ally to all.
Manage multiple project deliverables, requirements, and navigate complex situations.
Ability to prioritize and manage resources under high pressure
Assist in MARC led Root Cause Analysis.

High School diploma required.
Be able to work different shifts within 24/7/365 coverage strategy.
Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers.
Excellent communication skills, teamwork, organizational and problem-solving skills.
Proficient with Microsoft Office Suite and project management software.
Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
Multilingual is a plus.