MARC (Monitoring, Analysis, Response, and Communication) Technician

CyrusOne

Lebanon, OH

Full Time

Posted September 15, 2026

$48k - $67k· Est.

Power Generation

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Listing evidence and provenance

Source: workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Estimated benchmark; not employer-provided

Job Description

As part of the Operations Support & Readiness team, you will work with highly motivated engineers, experts, and innovators in the data center industry.

Key Responsibilities

Assist in the strategic direction for operational monitoring, incident response, and communication processes.
Ensure all safety procedures are followed and assist in the development of training programs to increase team capabilities.
Be part of a 24/7/365 team responsible for monitoring site conditions and supporting incident response and management. The MARC Technicians will support the operational aspects of the incident management process in a way that protects, maintains, and improves the value of the data center portfolio.
Assist in site incident investigations by utilizing structured problem-solving methodologies to identify root causes of failures.
Demonstrate the ability to self-start, be responsive, and be creative when identifying solutions.
Identify opportunities to improve quality, customer service, operational effectiveness, and cost performance while assisting with the execution of approved plans.
Assist in the creation of reports, incident summaries, dashboards, and presentations for senior management.
Assist Management in ensuring optimal rollout and training of standard tools, processes, and systems.
Support utilization of monitoring platforms, alarm management systems, and operational reporting and trend analysis tools.
Develop and maintain strong working relationships across all levels of the organization while serving as a trusted partner to operational teams.
Manage multiple project deliverables, requirements, and complex operational situations.
Ability to prioritize workload and manage resources under pressure during critical incidents.
Assist in MARC-led Root Cause Analysis (RCA) activities, incident reviews, and corrective action tracking.

Requirements

Three to five (3-5) years of data center, operations center, incident management, or related experience preferred.
Proven track record of cultivating strong relationships with internal stakeholders, vendors, and customers.
Excellent communication, teamwork, organizational, and problem-solving skills.
Proficient with Microsoft Office Suite and operational management software.
Demonstrated understanding of engineering documentation, alarm monitoring systems, electrical diagrams, and standard operating procedures.
Multilingual skills are a plus.