Service Desk Engineer
Commonwealth Fusion SystemsDevens, Massachusetts
Full Time
Posted November 17, 2025
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Job Description
The Service Desk Engineer provides first-line IT support, manages escalations, and collaborates on infrastructure and security projects, with a focus on automating processes to improve efficiency within a fast-paced, mission-driven environment.
Key Responsibilities
- Serve as the first point of contact and escalation for IT issues
- Collaborate with the infrastructure team on foundational infrastructure, architecture, and security projects
- Manage and resolve service tickets efficiently
- Ask targeted questions to understand users' business processes
- Automate IT processes to reduce manual work and prevent recurring service tickets
Requirements
- Experience as a service desk professional or budding systems administrator with a desire for engineering projects and experience.
- Ability to be the first point of contact and escalation for any and all IT issues.
- Ability to work closely with the infrastructure team on foundational infrastructure, architecture, and security projects.
- Proven motivation and experience in managing and resolving service tickets efficiently.
- Ability to ask the right questions to understand the business process of users.
- Experience working to automate processes to avoid repetitive manual labor and service tickets.
- Compliance with U.S. laws concerning the export of controlled or protected technologies or information (Export Control Laws).
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule: Onsite
Work environment perks: Fast-paced environment, values of integrity, execution, impact, and self-critique
Additional benefits: Equal opportunity employer, diverse perspectives encouraged, compliance with export control laws
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