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Service Desk Engineer

Commonwealth Fusion Systems
Devens, Massachusetts
Full Time
Posted November 17, 2025
Not Specified
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Job Description

The Service Desk Engineer provides first-line IT support, manages escalations, and collaborates on infrastructure and security projects, with a focus on automating processes to improve efficiency within a fast-paced, mission-driven environment.

Key Responsibilities

  • Serve as the first point of contact and escalation for IT issues
  • Collaborate with the infrastructure team on foundational infrastructure, architecture, and security projects
  • Manage and resolve service tickets efficiently
  • Ask targeted questions to understand users' business processes
  • Automate IT processes to reduce manual work and prevent recurring service tickets

Requirements

  • Experience as a service desk professional or budding systems administrator with a desire for engineering projects and experience.
  • Ability to be the first point of contact and escalation for any and all IT issues.
  • Ability to work closely with the infrastructure team on foundational infrastructure, architecture, and security projects.
  • Proven motivation and experience in managing and resolving service tickets efficiently.
  • Ability to ask the right questions to understand the business process of users.
  • Experience working to automate processes to avoid repetitive manual labor and service tickets.
  • Compliance with U.S. laws concerning the export of controlled or protected technologies or information (Export Control Laws).

Benefits & Perks

Compensation/salary range (not specified in the posting)
Work schedule: Onsite
Work environment perks: Fast-paced environment, values of integrity, execution, impact, and self-critique
Additional benefits: Equal opportunity employer, diverse perspectives encouraged, compliance with export control laws

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