IT Desktop Support Technician
Clearway EnergyDenver, Colorado
Full Time
Posted March 30, 2026
$60k - $65k
Apply Now
Application opens on company website
Job Description
The IT Desktop Support Technician provides technical support and troubleshooting for end-user hardware, software, and network issues, ensuring smooth operation of IT systems and assisting with deployment, maintenance, and documentation within a corporate environment.
Key Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end users.
- Install, test, maintain, and troubleshoot end-user workstations and related hardware and software.
- Manage user accounts and permissions using Active Directory and Group Policy.
- Support and resolve server and network issues, escalating to Tier 3 support as needed.
- Provide first-level support via help desk ticketing system and escalate complex problems.
- Imaging, deploying, and maintaining desktops and laptops for end users.
- Participate in the deployment of new computer systems and application integration.
- Assist in maintaining documentation, processes, and procedures for IT systems.
- Support cybersecurity and compliance efforts by aligning processes with regulatory requirements.
- Participate in planned maintenance activities and contribute to continuous process improvements.
Requirements
- Strong customer service and troubleshooting skills to resolve technical issues for end users.
- Experience supporting all end users relating to hardware and software, computer applications, and LAN-related issues.
- Ability to install, test, maintain, and troubleshoot end-user workstations and interrelated hardware and software.
- Experience with Active Directory user management and assigning users to Group Policy Objects.
- Responding to and supporting the resolution of server and network issues with Tier 3 support.
- Providing 1st-level client support through a help desk ticketing system and recognizing and escalating more difficult problems to Tier 3 support.
- Supporting a Microsoft Windows environment, including the Windows stack, Active Directory, and hosted Microsoft 365 (M365).
- Using Remote Monitoring tools and call tracking to log and route tickets.
- Imaging and deploying desktops and laptops for end users.
- Creating and maintaining client-related documentation.
- Participating as a strategic member of the technology team, including participating in team meetings and providing on-site support for remote IT Engineers.
- Supporting the maintenance, updates, planning, and installation of client computers and application software.
- Assisting in building automated workflows to improve processes through continuous improvement.
- Supporting the deployment of new client computer systems and application integration to support business needs.
- Assisting in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices.
- Developing and maintaining proper processes, procedures, and system documentation according to industry best practices and regulatory requirements.
- Strong working knowledge of Microsoft Windows Operating Systems, including support for Microsoft 365.
- Strong incident management and troubleshooting techniques.
- Proficiency in IT procurement processes and procedures.
- Strong customer service techniques in an IT environment.
- Knowledge of the ITIL framework and experience with IT Service Management Software such as ServiceNow.
- Ability to work well unsupervised and as part of a team.
- Strong communication skills and a commitment to customer service at the executive level.
- Ability to travel approximately 10% of the time and on short notice.
- Participation in after-hours on-call rotation as necessary for problem resolution and project management installations.
- A minimum of 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment.
Benefits & Perks
Salary range of $60,000 - $65,000 USD
Eligible to earn an annual cash bonus
Hybrid work schedule (office-based and remote work)
Comprehensive benefits including medical, dental, and vision care
Generous PTO (Paid Time Off)
HSAs with company contributions
Health FSAs and dependent daycare FSAs
Commuter benefits
Relocation assistance
401(k) plan with employer match
Life and accident insurances
Fertility programs
Adoption assistance
Generous parental leave
Tuition reimbursement
Benefits for employees in same-sex marriages, civil unions, and domestic partnerships
Ready to Apply?
Join Clearway Energy and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Clearway Energy
Senior Analyst, Portfolio Finance
Clearway Energy
NEW
San Diego
Full Time
6h
$110k-130k
Senior Counsel
Clearway Energy
San Francisco
Full Time
5d
$200k-230k
Senior Counsel
Clearway Energy
Denver
Full Time
5d
$200k-230k
More jobs in Denver, Colorado
Development, Director Data Centers
SB Energy
Denver
Full Time
Mar 1
$190k-220k
Sr. UX Researcher - ArcGIS Apps
Esri
Denver
Full Time
5d
$97k-167k
Sr. GIS Engineer - Global Community Engagement
Esri
Denver
Full Time
3d
$85k-135k