Customer Service Specialist
Clearway EnergyHouston, Texas
HYBRID
Posted January 30, 2025
$53k - $65k
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Application opens on company website
Job Description
The Customer Service Specialist will manage customer retention and success activities for the Community Solar team, focusing on reducing cancellations and improving customer experience while providing support to the Customer Operations team.
Key Responsibilities
- Lead customer-facing retention outreach, including monthly campaigns.
- Monitor Tier I retention cases to ensure process adherence.
- Identify opportunities to reduce cancellations and improve customer experience.
- Review customer cancellation cases to identify trends and propose areas for improvement.
- Report on retention metrics weekly to track performance.
- Support critical activities for all Commercial segments, including Accounts Receivable process.
- Assist with ongoing management and provide high-quality floor support for the Tier II team.
- Provide additional support for Manager and all Customer Support functions, as needed.
Requirements
- High school diploma or GED required.
- 5 years experience working in a customer-facing Customer Support role.
- 5 years experience with Salesforce and a Call Center telecom platform Ring Central or similar is required.
- Experience with Customer Retention and Customer Success processes.
- Experience working with senior decision-makers, and delivering results in collaborative team environments.
- Ability to manage simultaneous projects work streams, set priorities, meet deadlines, and exercise independent judgment.
- Clearway will not sponsor nonimmigrant visas for this position H-1B, TN, E-3, etc.
Benefits & Perks
Salary Range: 53,000 - 65,000 USD
Hybrid work schedule
Generous PTO
Medical, dental, and vision care
HSAs with company contributions
Health FSAs
Dependent daycare FSAs
Commuter benefits
Relocation assistance
401(k) plan with employer match
Life and accident insurances
Fertility programs
Adoption assistance
Generous parental leave
Tuition reimbursement
Benefits for employees in same-sex marriages, civil unions, and domestic partnerships
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