Senior Director, Professional Services

As a Senior Director of Professional Services , you will lead the strategy, growth, and delivery excellence of our Services practice at Celonis. You will manage a sub-regional portfolio of customers and lead multiple high-performing teams each one consisting of 10+ Consultants and Project Managers. In this leadership role, you are not just managing projects; you are running a business unit. You will own the services delivery and sales strategy for your vertical, ensuring the successful deployment of the Celonis Platform to drive tangible value for our customers. You will partner closely with Sales leadership and Value Engineering teams to define the Go-To-Market approach, ensuring customer satisfaction, loyalty, and long-term adoption of the platform.

• 9+ years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience working in the SaaS industry. • Proven Leadership: 7+ years of leadership experience managing multiple vertical, with a track record of recruiting, motivating, developing, and retaining top talent in high performing teams. • Strategic Vision: Experience creating and executing business plans (1-2 year horizon) and managing a P&L or services forecast. • Commercial Acumen: Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations. • Delivery Expertise: Deep understanding of managing professional services teams and software implementation methodologies, preferably in enterprise SaaS or adjacent consulting industries. • Technical Familiarity: Ability to understand the Celonis Platform (or similar Process Intelligence technologies) at a level required to lead and direct technical consultants and cross-functional teams. • Communication: Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior/Executive level.