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Job Description
The Celonis Value Engineering (VE) team is focused on managing the entire customer value lifecycle, from sales through value realization, renewal and expansion.
Key Responsibilities
- Collaborate with GCC customers in India to uncover their core business challenges and determine how Celonis can help them achieve their business objectives
- Provide support to other regions, including APAC, to establish and cultivate foundational accounts.
- Build strong relationships with our customers by winning their trust through technical, product expertise, and business acumen to act as a trusted advisor.
- Collaborate and share customer insights & feedback with internal Product and Engineering teams to influence product innovation
- Create re-usable collateral, best practices & tools within the Global VE Center of Excellence and feed them back to the regional Value Engineering team
- Conduct ROI analysis and develop business cases to quantify the potential benefits of implementing Celonis solutions
Requirements
- Live for Customer Value: 5 yrs + experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise.
- Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP), experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams.
- Process Improvement & Value Realization: Experience in identifying use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value
- Project Management : Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
- Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in Italian and English.
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