Job Description
The Knowledge Management Intern will support the Customer Support Organization by implementing and maintaining Knowledge-Centered Service methodologies, conducting quality checks on knowledge articles, and assisting with knowledgebase administration while gaining hands-on experience in knowledge management processes.
Key Responsibilities
- Perform regular reviews of knowledge articles to ensure alignment with content standards.
- Provide detailed feedback and quality scores to Customer Support Engineers and leadership teams.
- Evaluate knowledge usage during the case-handling workflow.
- Submit findings through the PAR survey to measure process adherence.
- Respond to knowledgebase functionality questions and provide guidance across teams.
- Act as a point of contact for troubleshooting knowledgebase-related queries.
- Assist with content and user management within the knowledgebase system.
- Support the team in maintaining an organized and accurate knowledge repository.
Requirements
- Pursuing a Bachelor’s Degree in Computer Science, Information Systems, or related field.
- Interest or experience in the Knowledge Centered Service (KCS) Knowledge Management Methodology.
- Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
- Strong attention to detail and ability to adhere to defined standards.
- 6 months part-time availability.
Benefits & Perks
Great compensation and benefits packages
Equity restricted stock units
Life insurance
Time off
Generous leave for new parents from day one
Subsidized gym membership
Access to counseling
Virtual events on well-being topics
Investment in personal growth and skill development
Clear career paths
Internal mobility opportunities
L&D platform
Mentorships
Ready to Apply?
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