Intern Knowledge Management - CS
CelonisPosted February 5, 2025
Raleigh, North Carolina
Energy ManagementInternship
Job Description
The Knowledge Management Intern will support the Customer Support Organization by implementing and maintaining Knowledge-Centered Service methodologies, conducting quality checks on knowledge articles, and assisting with knowledgebase administration while gaining hands-on experience in knowledge management processes.
Responsibilities
- •Perform regular reviews of knowledge articles to ensure alignment with content standards.
- •Provide detailed feedback and quality scores to Customer Support Engineers and leadership teams.
- •Evaluate knowledge usage during the case-handling workflow.
- •Submit findings through the PAR survey to measure process adherence.
- •Respond to knowledgebase functionality questions and provide guidance across teams.
- •Act as a point of contact for troubleshooting knowledgebase-related queries.
- •Assist with content and user management within the knowledgebase system.
- •Support the team in maintaining an organized and accurate knowledge repository.
Requirements
- •Pursuing a Bachelor’s Degree in Computer Science, Information Systems, or related field.
- •Interest or experience in the Knowledge Centered Service (KCS) Knowledge Management Methodology.
- •Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
- •Strong attention to detail and ability to adhere to defined standards.
- •6 months part-time availability.
Benefits
- •Great compensation and benefits packages
- •Equity restricted stock units
- •Life insurance
- •Time off
- •Generous leave for new parents from day one
- •Subsidized gym membership
- •Access to counseling
- •Virtual events on well-being topics
- •Investment in personal growth and skill development
- •Clear career paths
- •Internal mobility opportunities
- •L&D platform
- •Mentorships
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