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Job Description
The role involves managing low value past due customer accounts, resolving delinquency through communication and negotiation, and collaborating with internal departments to enhance customer satisfaction and ensure timely payments.
Key Responsibilities
- Establish contact with low value past due customers and resolve delinquency.
- Provide account information and resolve customer concerns.
- Negotiate payment arrangements acceptable to both the customer and the company.
- Monitor low value accounts daily and encourage timely payments.
- Manage disputes and resolve issues in cooperation with sales and billing teams.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
Requirements
- Student of business administration, economics, or of a comparable program.
- Possess some understanding of accounting and finance language.
- High level of English.
- Characterized by good communication skills and enjoy interacting with potential customers.
- Have good knowledge of Excel and MS Office.
Benefits & Perks
Great compensation and benefits packages
Equity restricted stock units
Life insurance
Time off
Generous leave for new parents from day one
Subsidized gym membership
Access to counseling
Virtual events on well-being topics
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