Job Description
The Portfolio Value Engineer at Celonis is a trusted advisor responsible for driving customer success, adoption, and value realization of the Process Intelligence Platform through strategic engagement, governance, and community-building activities, primarily serving French-speaking clients.
Key Responsibilities
- Drive value, adoption, and customer success across a portfolio of accounts
- Build and maintain structured governance models at account and portfolio levels
- Manage critical customer touchpoints, resolve escalations, and support customer success
- Monitor customer health and provide regular check-ins to ensure progress
- Mitigate renewal risks and identify expansion opportunities through strategic guidance
- Develop and execute scalable engagement formats such as webinars and community events
- Collaborate with partners to strengthen customer relationships and ensure successful delivery of value
- Support the development of Centers of Excellence through training and resource leveraging
- Coordinate account activities and foster value-driven relationships with customers and partners
Requirements
- Native French speaker with excellent communication skills in both French and English, able to confidently engage and influence stakeholders at all levels.
- Strong execution focus for action and the ability to drive initiatives under ambiguity, with highly structured and programmatic thinking to execute complex projects efficiently.
- A passion for building new customer segments and managing a portfolio with an entrepreneurial approach, with the ability to gain customer trust and drive success in limited touchpoints, delivering high impact.
- Solid technical skills with the ability to quickly problem-solve and support customers, especially in 1 N office-hour setups, with a strong understanding of Celonis product innovations and the ability to introduce these innovations to customers to ensure they are driving maximum value.
- Exceptional communication skills, with the ability to enable others through clear, effective presentations and guidance, and a passion for empowering both customers and partners through training, support, and strategic insights.
- Understanding of industry-specific business processes and a proven ability to identify opportunities for improvement, with knowledge of strategic transformation initiatives such as Shared Services Transformation or System Transformation being a plus.
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to resources such as gym subsidies
counseling and well-being programs
community and support through inclusion and belonging programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities
Ready to Apply?
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