Job Description
The role involves leading customer success and strategic transformation initiatives within the Retail CPG industry by managing executive relationships, driving value realization, and fostering innovation with Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Retail CPG industry.
- Engage with C-level executives to define long-term business transformation visions using Celonis.
- Drive measurable business impact by ensuring platform adoption and value realization.
- Coordinate cross-functional teams to support customer engagements and resource allocation.
- Mentor and coach team members and customer organizations to increase platform adoption.
- Manage the end-to-end customer value journey, including establishing program roadmaps and value plans.
- Resolve customer escalations and align delivery with customer strategies and targets.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events, webinars, and thought leadership platforms.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Retail CPG industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and persuade through data, facts, and confidence.
- Proven ability to work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs.
Benefits & Perks
Total compensation package including base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Comprehensive benefits
Ready to Apply?
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