Job Description
The role involves leading strategic customer success initiatives within the Retail CPG industry, driving business transformation through data and process optimization, managing executive relationships, and ensuring the adoption and value realization of Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Retail CPG industry.
- Engage with C-level executives to define long-term vision and align Celonis solutions with business transformation goals.
- Drive measurable business impact by promoting platform adoption and value realization within customer accounts.
- Coordinate cross-functional teams to ensure proper staffing, resource allocation, and project delivery.
- Mentor and coach team members and customer organizations to increase platform adoption and organizational maturity.
- Manage the end-to-end customer value journey, including establishing program roadmaps and value plans.
- Resolve escalations effectively by orchestrating internal teams and aligning delivery with customer strategy.
- Organize and lead customer advisory boards to gather insights and foster industry-specific innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events, webinars, and thought leadership platforms to promote customer advocacy and brand presence.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Retail CPG industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs.
Benefits & Perks
Total compensation package includes base salary, bonus, commission, equity benefits
Hybrid working options
Generous paid time off (PTO)
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Clear career paths
Access to resources for personal well-being
Ready to Apply?
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