Job Description
The role involves leading customer success and strategic transformation initiatives within the Pharmaceutical industry by managing executive relationships, driving value realization, and fostering innovation using Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Pharmaceutical industry
- Engage with C-level executives to define long-term vision and align Celonis solutions with customer strategies
- Drive measurable business impact by promoting platform adoption and process transformation
- Coordinate cross-functional teams to ensure proper staffing and resource allocation for customer engagements
- Mentor customers on organizational design and Centers of Excellence to increase platform adoption
- Manage the end-to-end customer value journey, including value realization and project delivery
- Influence stakeholders through executive communication, product knowledge, and industry expertise
- Establish and maintain strong relationships with key internal and external stakeholders
- Organize and lead customer advisory boards to gather insights and foster innovation
- Act as the voice of the customer within the company to align product development with customer needs
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Pharmaceutical industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Internal mobility and mentorship opportunities
Comprehensive benefits
Ready to Apply?
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