Job Description
The role involves leading customer success and strategic transformation initiatives for key clients in the online travel industry, acting as a trusted advisor to drive business value through data-driven process improvements and platform adoption.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the online travel industry.
- Engage with C-level executives to define long-term vision and strategic objectives for business transformation using Celonis.
- Drive measurable business impact by ensuring platform adoption and supporting process improvements.
- Coordinate cross-functional teams to deliver value and ensure project success within customer accounts.
- Internalize customer strategies and targets to align Celonis delivery with business goals.
- Resolve escalations and orchestrate internal resources to address customer issues promptly.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events and contribute to thought leadership and community building.
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the online travel industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary bonus commission equity benefits
Hybrid working options
Generous PTO
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Internal mobility and mentorship opportunities
Comprehensive benefits
Ready to Apply?
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