Job Description
The role involves leading strategic customer success initiatives within the Logistics Transportation industry by managing executive relationships, driving business transformation through data and process optimization, and ensuring the adoption and value realization of Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Logistics Transportation industry.
- Engage with C-Level executives to define long-term vision and align Celonis solutions with their business transformation goals.
- Drive measurable business impact by ensuring platform adoption and value realization within customer accounts.
- Build and maintain strong relationships with key stakeholders, including internal teams and external executives.
- Coordinate cross-functional teams to deliver projects on time and meet customer expectations.
- Mentor and coach team members and internal resources to support customer success and platform adoption.
- Internalize customer strategies and targets to align Celonis delivery with their business objectives.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events, webinars, and thought leadership platforms to promote customer advocacy and industry presence.
Requirements
- Minimum of 15 years of relevant customer success, strategy consulting, or related experience within the Logistics Transportation industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs.
Benefits & Perks
Total compensation package includes base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Comprehensive benefits
Ready to Apply?
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