Job Description
The role involves leading strategic customer engagements to drive business transformation using Celonis' Process Intelligence platform, managing executive relationships, and ensuring value realization through process optimization and platform adoption.
Key Responsibilities
- Lead and manage relationships with key executive stakeholders to align Celonis solutions with their strategic objectives.
- Drive customer value realization through end-to-end management of adoption, expansion, and renewal processes.
- Coordinate cross-functional teams to ensure proper staffing, resource allocation, and project delivery.
- Mentor and coach customer organizations and team members to increase platform adoption and organizational maturity.
- Organize and lead customer advisory boards and industry events to gather insights and promote customer advocacy.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Develop and execute strategic roadmaps and value plans in collaboration with senior stakeholders.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry.
- MBA degree is strongly preferred.
- Advanced industry expertise in Utilities Energy and a proven ability to develop a deep understanding of industry trends and strategic opportunities of the C-Suite and build an integrated Celonis Process Intelligence roadmap.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Extensive experience in achieving business objectives through the deployment of software solutions.
- Ability to navigate large global organizations and persuade stakeholders through data, facts, and confidence.
- Experience working with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs (25-50%).
- Visa sponsorship is not offered for this role.
Benefits & Perks
compensation/salary range not specified
hybrid working options
generous PTO
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to gym subsidies
counseling and well-being programs
internal mobility and mentorship opportunities
clear career paths
learning programs
Ready to Apply?
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