Job Description
The role involves leading strategic customer engagements to drive business transformation using Celonis Process Intelligence, managing executive relationships, and ensuring the successful adoption of the platform to deliver measurable value across industries.
Key Responsibilities
- Lead and manage customer engagement programs to ensure value realization and adoption of Celonis platform
- Build and maintain relationships with C-level stakeholders and align Celonis solutions with their strategic objectives
- Drive business transformation initiatives through process re-engineering and large-scale implementation projects
- Mentor and coach team members and customers on organizational design and platform adoption strategies
- Organize and lead customer advisory boards and industry events to gather feedback and promote customer advocacy
- Collaborate with cross-functional teams to develop and execute value plans and program roadmaps
- Act as a trusted advisor to customers, influencing stakeholders and ensuring high customer satisfaction
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry.
- Industry expertise in CPG (Consumer Product Goods) with a proven ability to develop a deep understanding of industry trends and strategic opportunities of the C-Suite, and to build an integrated Celonis Process Intelligence roadmap.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Extensive experience in achieving business objectives through the deployment of software solutions.
- Ability to navigate large global organizations and persuade through data, facts, and confidence.
- Experience working with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs.
- Ability to develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
- Experience in driving customer value through end-to-end customer value journey including landing, expanding, adoption, and renewal.
- Experience in influencing key customer stakeholders through executive communication, product knowledge, and industry domain expertise.
- Ability to work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Experience in driving value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
Benefits & Perks
Base salary range of $221,000 to $255,000 USD (location-based)
Bonus, commission, and equity (RSUs)
Health, dental, and life insurance
401k retirement plan
Paid time off (PTO)
Generous PTO and extensive parental leave
Hybrid working options
Company-sponsored volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Dedicated learning programs
Community and inclusion programs
Global collaboration environment
Ready to Apply?
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