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Job Description
At Celonis, we believe our people make us who we are and that “The Best Team Wins”.
Key Responsibilities
- The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of AI-driven business transformations with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.
- The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.
- We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry required; MBA strongly preferred.
- Strong experience in driving measurable results and outcomes through end-to-end large scale transformation programs.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
- Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong understanding of SaaS platforms, technology stack and experience in Solution Design.
- Builder Mindset and experience in AI solution design and rollout are a plus.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management: ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Are self-motivated, proactive teamplayer.
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Be willing to travel to meet with customer stakeholder needs (approx. 70%).
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