Job Description
The role involves leading strategic customer success initiatives within the Manufacturing Automotive industry, driving business transformation through data and process optimization, managing executive relationships, and ensuring the adoption and value realization of Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Manufacturing Automotive industry.
- Engage with C-level executives to define long-term vision and align Celonis solutions with customer business strategies.
- Drive measurable business impact by ensuring adoption and value realization of Celonis platform within customer accounts.
- Build and maintain strong relationships with key stakeholders, including internal teams and external executives.
- Coordinate cross-functional teams to support customer engagements and ensure proper resource allocation.
- Mentor and coach team members to enhance their success and performance.
- Manage the end-to-end customer value journey, including establishing program roadmaps and value plans.
- Resolve escalations and orchestrate internal teams to address customer issues promptly.
- Internalize customer strategies and targets to align Celonis delivery with business objectives.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events, webinars, and thought leadership activities.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Manufacturing Automotive industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs.
Benefits & Perks
Total compensation package including base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Career development and training programs
Opportunity to work with award-winning process mining technology
Global team collaboration
Open culture with autonomous teams
Ready to Apply?
Join Celonis and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Celonis
More jobs at Celonis
Global People Business Partner
Celonis
NEW
Raleigh
Full Time
2d
Global People Business Partner
Celonis
NEW
New York
Full Time
2d
$145k-165k
Senior Management Technology Consultant
Celonis
NEW
Munich
Full Time
2d
More jobs in Munich, Germany
Operations Analytics Engineer - m/w/d
Octopus Energy
Munich
Full Time
Dec 17
Territory Systems Engineer, Commercial, Germany
Pure Storage
Munich
Full Time
Dec 18
Partner Technical Manager
Pure Storage
Munich
Full Time
Dec 20