Job Description
The role involves leading customer success and strategic transformation initiatives for key clients in the Energy industry, acting as a trusted advisor to drive business value through process optimization and AI-driven solutions, while managing cross-functional teams and executive relationships.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Energy industry.
- Engage with C-Level executives to define long-term vision and align Celonis solutions with customer strategies.
- Drive measurable business impact by ensuring platform adoption and value realization within customer accounts.
- Coordinate cross-functional teams to deliver projects on time and meet customer expectations.
- Mentor and coach team members and internal resources to increase platform adoption and customer satisfaction.
- Manage escalations and orchestrate internal teams to resolve customer issues efficiently.
- Establish and maintain strong relationships with key stakeholders and embed Celonis into their strategic objectives.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events, webinars, and thought leadership activities to promote customer advocacy.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Energy industry or similar industries such as Production, Manufacturing, etc.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary bonus commission equity benefits
Generous PTO
Hybrid working options
Company equity RSUs
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities
Ready to Apply?
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