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Job Description
The Ubuntu Enablement Engineer role involves collaborating with partners to optimize Ubuntu on their hardware, troubleshooting technical issues, providing training, and supporting production deployment to enhance the user experience for millions of users.
Key Responsibilities
- Collaborate with partners on platform bring-up and troubleshoot issues
- Facilitate communication between Ubuntu, firmware, and hardware engineering teams
- Build and maintain relationships with OEMs, ODMs, and silicon partners
- Conduct root cause analysis and reproduce technical issues
- Provide timely responses and estimated resolution timelines for technical problems
- Plan, develop, and deliver technical training on Ubuntu ecosystem to partners
- Design and support factory processes during production preparation and runs
Requirements
- Deep knowledge of the Linux system, including Linux kernel, boot, and system-level architecture skills
- Experience with Linux debugging and resolution abilities
- Excellent time management, insightful debugging, critical thinking, and problem-solving skills
- Ability to work closely with partners on platform bring-up, debug and prioritize issues, and escalate to engineering teams where needed
- Ability to facilitate communication between Ubuntu, firmware, and hardware engineering teams
- Ability to build and maintain working relationships with partners
- Experience conducting root cause analysis, collecting and organizing details to reproduce and explain results
- Ability to provide fast response times and estimated timelines for resolving technical issues
- Experience in planning, building, and delivering Ubuntu ecosystem technical training to partners
- Ability to design and provide factory support during production preparation and run
- Willingness to travel internationally twice a year for company events up to two weeks long
- Proficiency in English written and verbal communication skills
- An undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path
- Ability to be productive in a globally distributed team
- Good interpersonal skills for collaboration and customer engagements
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus or commission
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Travel upgrades and Priority Pass for long-haul company events
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