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Job Description
A fast-paced engineering role focused on troubleshooting, debugging, and resolving complex issues in Linux-based open source infrastructure, including cloud platforms like OpenStack and Kubernetes, with opportunities for remote work and international travel.
Key Responsibilities
- Troubleshoot and resolve complex issues in Linux-based infrastructure, including Ubuntu, OpenStack, Ceph, and Kubernetes
- Debug problems across various layers of the software stack and propose workarounds or patches
- Collaborate with support, engineering teams, and upstream communities to address operational issues
- Escalate and manage critical technical problems, providing guidance and final resolution
- Participate in team activities to improve processes, tools, and documentation
Requirements
- Professional experience troubleshooting advanced Linux issues
- Background in Computer Science, STEM or similar field
- Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
- Strong debugging experience with Python, Go, C or C++ on Linux
- Ability to troubleshoot with gdb, pdb, tcpdump or other debugging tools
- Familiarity with git source code repositories and branches
- Willingness to travel up to 4 times a year for internal events
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
- Willingness to work in a role that involves resolving complex customer problems related to Ubuntu, OpenStack, Ceph and or Kubernetes
- Ability to maintain a close working relationship with Canonical s field, support and product engineering teams
- Participate in upstream communities and debug issues, propose workarounds, liaise with Software Engineers on producing patches
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage time effectively against priorities
- Participate in team activities to improve processes, tools, and documentation
- Maintain clear, technical, and concise communications
- Provide subject matter expertise as the final point of escalation on operational issues
Benefits & Perks
Annual compensation review
Performance-driven annual bonus
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Personal learning and development budget of USD 2,000 per year
Distributed work environment with twice-yearly team sprints in person
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for long haul company events
Ready to Apply?
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