Linux Desktop Support Associate (London UK office)

• Investigate issues reported by customers by researching and escalating issues • Work to resolve complex customer problems related to Canonical’s portfolio of products. • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. • Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. • Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. • Provide technical and infrastructure support during office events. • Provide technical onboarding support for new employees.

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. • Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues • Priority Pass, and travel upgrades for long haul company events