Service Desk Analyst Intern
Cannon DesignSt. Louis, Missouri
Full Time
Posted November 20, 2025
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Job Description
This role involves providing technical support to end users by troubleshooting hardware and software issues, managing helpdesk tickets, assisting with equipment setup and upgrades, and collaborating with the IT team to ensure smooth technology operations within a design-focused organization.
Key Responsibilities
- Monitor Helpdesk tickets, escalate issues, and close tickets
- Provide end user support and troubleshooting for Windows and Microsoft Office
- Prepare, set up, and coordinate employee equipment
- Identify hardware and software upgrade needs and coordinate with System Administrators
- Participate in testing and evaluating hardware and software
- Adapt and modify existing hardware and software to meet specific needs
- Maintain peripherals such as printers
Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop and Microsoft Office is required.
- Strong communication skills are required.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner is required.
- Experience or ability to monitor Helpdesk receive tickets, escalate tickets as appropriate, work with clients, and close out tickets.
- Ability to manage end user expectations regarding estimated response times for issue resolution.
- Ability to provide end user support problem-solving and troubleshooting for Windows and supporting Microsoft Office issues for local and remote users.
- Ability to prepare, set up, and coordinate employee equipment.
- Ability to identify areas of operation that require upgraded equipment and work with System Administrators to schedule and implement upgrades or replacements.
- Participation in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Ability to adapt or modify existing hardware and software to meet specific needs.
- Ability to maintain peripherals such as printers.
- Willingness to travel may be required.
- Completion of mandatory training, including compliance training, within required timeframes as a condition of employment.
Benefits & Perks
Work schedule flexibility (implied by support for remote users and equipment setup)
Work environment perks (collaborative IT team, inclusive and diverse workplace)
Opportunities for professional development (participation in hardware/software testing and evaluation)
Equal opportunity employment and commitment to diversity and inclusion
Mandatory training and adherence to internal policies
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