At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide.
Key Responsibilities
The LTSA Service Manager will be responsible for managing the execution of Long-Term Service Agreements (LTSA's) for BESS projects. This will include negotiating and executing Head LTSA's with the client / owner as well as Sub-LTSA's with service providers and equipment suppliers. The role will also be responsible for achieving capacity and availability guarantees as well as managing spare parts and warranty claims. The successful candidate must be comfortable in a fast-paced, entrepreneurial environment with varying priorities and assignments, as well as demanding timelines. Experience with renewable power generation, project management and O&M is essential. The successful candidate must be customer focused with excellent interpersonal skills and experience in a supplier service environment.
L ead the negotiation of LTSA's with the client / owner and Sub-LTSA's with service provider
Prepare and review detailed scopes of work for service providers and equipment suppliers
Ensure that sites are operated in accordance with contractual requirements including achieving capacity and availability guarantees.
Manage service providers and equipment suppliers ensuring maintenance requirements are being completed to maintain equipment uptime in accordance with contractual obligations and manufacturers specifications
Recommend opportunities to improve operational efficiencies.
Review and approve maintenance reports
Analyze performance data determining root cause and performance trends
Assist with preparation of monthly reports to client / owner and present performance metrics and KPI's
Build, develop, and grow any business relationships vital to the success of the project
Serve as the primary client-facing representative, attending client meetings and managing queries
Requirements
Educational background in Engineering, or a related discipline
At least 5 years' experience in account management in renewable power generation or service environment that includes electrical, controls, and network communication systems
Strong negotiation, facilitation, risk management and consensus building skills.
Knowledge of general and national codes, medium voltage power systems and photovoltaic or Energy Storage system applications is an asset
Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts
Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality
e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.
This is a current vacancy, and we are actively hiring for this position.
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