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Job Description
The Senior Incident Commander at Aurora is responsible for leading and managing the response to high-severity technical incidents across autonomous vehicle systems, enterprise IT, and cybersecurity, ensuring swift resolution, stakeholder coordination, and continuous improvement of incident response processes.
Key Responsibilities
- Lead operational response to complex, high-severity incidents across software, hardware, IT, and cybersecurity domains.
- Establish command and control during technical incidents, orchestrate response efforts, and make real-time decisions.
- Manage stakeholder escalations and coordinate cross-functional teams throughout the incident lifecycle.
- Conduct incident retrospectives, document events, identify root causes, and implement follow-up actions for continuous improvement.
- Develop and maintain cross-functional partnerships to understand stakeholder concerns and support incident response.
- Communicate incident status, analysis, and strategic insights to executive leadership and global audiences.
Requirements
- Experience of 5 years of direct experience in a command-oriented role such as incident management, crisis response, Site Reliability Engineering (SRE), Network Operations Center (NOC) or Security Operations Center (SOC) leadership, or military first-responder operations, having served as an Incident Commander or lead responder for high-stakes technical events.
- A strong, holistic understanding of the interconnectedness of complex systems, including on-vehicle compute, enterprise IT infrastructure, cloud services, Network Operations (NOC), and Security Operations (SOC), with the ability to facilitate and drive technical conversations to successful outcomes.
- Understanding of the principles of monitoring and observability in complex, distributed systems.
- Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations.
- Experience briefing senior executives and leadership in real-time on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely, with a strong command and control presence.
- Exceptional attention to detail with a track record of meticulously documenting incident timelines, contributing factors, and post-incident analysis to drive accurate reporting and continuous improvement.
- Willingness and ability to participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global incident response capability.
Benefits & Perks
Base salary range of 115,000 - 204,000 USD per year
Annual bonus
Equity compensation
Hybrid work environment with in-office presence at least 3 days per week
Benefits (unspecified in detail)
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