Technology Specialist II at Atwell

Respond to requests for technical assistance in person, by phone, and electronically.

Diagnose and resolve hardware, software, account-access, connectivity, and other technology-related issues.

Document support requests, troubleshooting steps, and resolutions within the company’s ticketing system.

Set up, configure, and deploy workstations, laptops, printers, servers, network equipment, and related technology.

Install and support approved software applications and company-standard technology tools.

Support Microsoft Active Directory functions, user accounts, permissions, and related access issues.

Help manage and deploy company cell phones, iPads, and other mobile devices.

Maintain accurate inventory records for computers, laptops, accessories, and other IT assets.

Provide technical support for Autodesk applications used throughout the business.

Communicate technical information clearly to both technical and non-technical employees.

Follow established technology support procedures, security requirements, and escalation processes.

Stay current on system updates, organizational technology changes, and emerging support needs.

Lead or support assigned technology projects and initiatives.

Collaborate closely with senior technology team members while independently managing day-to-day responsibilities.

Provide occasional support with the preparation and shipment of computers, servers, and related equipment.

Technology Specialist II