Job Description
The Technology Specialist at Atwell, LLC is responsible for providing end-user technical support, troubleshooting hardware and software issues, managing IT assets, and supporting company applications and devices across the organization.
Key Responsibilities
- Provide end-user technical support via in-person, phone, and electronic communication
- Troubleshoot hardware, software, and account issues for users
- Install and configure software applications and updates
- Set up and deploy workstations, servers, networks, and printers
- Manage and support mobile devices such as cell phones and tablets
- Maintain inventory of IT assets and track them in the company system
- Support and maintain Autodesk applications and standard software
- Communicate technical information effectively to technical and non-technical personnel
- Follow company support procedures and log support tasks appropriately
- Stay current with system updates, changes, and information
Requirements
- Respond to requests for technical assistance in person, phone, and electronically.
- Troubleshoot all technical-related user issues, including hardware, software, and account issues.
- Install various software applications as needed and approved.
- Communicate technical information to both technical and non-technical personnel.
- Follow all company support procedures.
- Log all support-related tasks in the company support system.
- Set up and deploy workstations, servers, networks, and printers.
- Help manage and deploy company cell phones, iPads, and other mobile devices.
- Manage inventory for workstations, laptops, and other IT assets in the company tracking system.
- Provide support for all Autodesk applications.
- Install and support all company standard software.
- Stay current with system information, changes, and updates.
- Must have the ability to take initiative and solve problems with limited direction.
- Ability to lead projects and teams as assigned and directed.
- Must have extreme attention to detail.
- Possess excellent customer service skills.
- Have good communication skills, both written and oral.
- Hold a Bachelor’s Degree in an IT-Related Field (preferred).
Benefits & Perks
Competitive Compensation packages
Annual bonuses, spot bonuses and peer recognition awards
401K match - 1 to 4 of compensation
Paid Time Off
Paid Parental Leave
Flexible work schedules for some positions
Travel Vouchers
Tuition Assistance
Student Loan Repayment
Paid Licensing Certification Fees and Renewals
Financial Rewards for Obtaining Licensure
Employee Referrals
Annual Wellness Reimbursement
Gym memberships, fitness tracker, home gym equipment
Dependent Care Match
Medical, Dental, and Vision Insurance
Health Savings Account
Flex Spending Account options
Employer paid LTD, STD, and life insurance
Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
Member Assistance Program (MAP) with counseling, legal, financial, and work life services
Ready to Apply?
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