Job Description
The IT Support Specialist at Ascend Analytics provides technical support for Windows-based systems, assists with onboarding and hardware setup, troubleshoots hardware and software issues, and maintains IT infrastructure to ensure smooth daily operations in a fast-paced environment.
Key Responsibilities
- Provide first-level technical support for help desk tickets and resolve hardware and software issues.
- Assist with onboarding new employees, including account setup and training on PC applications and systems.
- Configure, deploy, and maintain Windows laptops and peripherals for employees.
- Diagnose and troubleshoot hardware, software, and network issues, including Wi-Fi and infrastructure setup.
- Maintain accurate inventory of devices and manage remote system updates.
- Perform software and operating system upgrades as needed.
- Participate in IT projects by defining tasks, estimating timelines, and executing responsibilities.
- Monitor and respond to support emails and maintain the IT ticketing system and documentation.
- Prepare and configure laptops and other equipment for deployment and use.
Requirements
- Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience.
- At least 2 years of full-time IT support experience or a post-secondary certificate in a related program.
- Hands-on experience with Microsoft Windows 10 and 11 and Microsoft Office suite.
- Familiarity with the Microsoft 365 Admin Portal, including Dynamics CRM.
- Strong experience working within a standardized ticketing system and documenting resolutions.
- Excellent technical writing skills for creating user-facing documentation and guides.
- Ability to follow established methodologies while continuously identifying opportunities for process improvement.
- Strong customer service orientation with the ability to interact professionally across all levels of the organization.
- Proven ability to prioritize, take initiative, and problem-solve independently in a fast-paced environment.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to work effectively both independently and as part of a collaborative team.
- High level of personal integrity, professionalism, and reliability.
Benefits & Perks
Compensation/salary range: 65,000 - 85,000 USD, negotiable based on qualifications and experience
Flexible work hours in a relaxed environment
Opportunities for advancement
Medical, dental, and vision insurance
Short-term and long-term disability insurance
Parental leave
Dependent care spending account
401k retirement plan
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