Tax Support Specialist, Delivery

• Electronically deliver tax returns via SafeSend Returns or secure email to clients • Create a high-quality client experience via professional, timely and respectful communication and troubleshooting • Maintain accurate and up-to-date records in firm workflow software • Utilize firm workflow software to move tax jobs through firm processes • Perform quality control review for completeness and accuracy of your own work • Secure and protect Personally Identifiable Information in accordance with firm policy • Provide standby support to other centralized teams • Undertake ad-hoc tasks and other unique duties as assigned to support the overall objectives of the team and supported leaders

• Experience with SafeSend or other similar tax applications is preferred • Available to work overtime (evenings and weekends), as needed • Ability to manage and prioritize assigned work using exemplary time-management and task-prioritization skills • Ability to work independently • Demonstrates ability to multi-task and turnaround assigned work accurately and in a timely manner • Excellent administrative and computer literacy skills • Strong organizational and customer service skills • Effective communication and interpersonal skills • Strong attention to detail with the ability to self-review • Positive, can-do attitude and ability to work under pressure and meet deadlines