Job Description
Work with a Top 20 CPA and advisory firm that Accounts for Anything.
Key Responsibilities
- Design, build, and maintain the CMDB in alignment with the ServiceNow Common Service Data Model (CSDM), including CI classes, attributes, and relationships.
- Establish and enforce CMDB governance — data ownership, CI lifecycle states, naming conventions, and CMDB health policies covering completeness, correctness, and compliance.
- Monitor CMDB health through dashboards and KPIs; identify and remediate duplicate, orphaned, stale, and misclassified configuration items.
- Configure and maintain ServiceNow Discovery, MID Servers, and Service Graph Connectors to automatically populate and update configuration items.
- Build and manage integrations that ingest and reconcile asset and configuration data from sources such as Microsoft Intune, SentinelOne, and Dynatrace into the CMDB.
- Administer the Identification and Reconciliation Engine (IRE), reconciliation rules, data source precedence, and transform maps to prevent data conflicts and preserve data integrity.
- Own the hardware and software asset lifecycle — from request and procurement through deployment, maintenance, and retirement or disposal.
- Administer Hardware Asset Management (HAM) and Software Asset Management (SAM Pro), including software models, license entitlements, allocation, reclamation, and license compliance.
- Manage contracts, warranties, purchase orders, and vendor/publisher data; track asset costs and support software true-ups, renewals, and audits.
- Define and operate reconciliation processes across endpoint management, security, and observability platforms to maintain a single source of truth as data transitions from SolarWinds to ServiceNow.
- Develop data normalization routines, audit checks, and exception handling; measure, report, and continuously improve data quality metrics.
- Partner with Incident, Problem, and Change Management to ensure CI relationships accurately support impact analysis, blast-radius assessment, and change risk evaluation.
- Support service mapping and the definition of business services, application services, and their dependencies.
- Build reports, dashboards, and Performance Analytics to surface CMDB health, asset compliance, and lifecycle KPIs for IT leadership and stakeholders.
- Ensure configuration and asset practices align with Aprio's IT Asset Management Standard and applicable security and compliance requirements (e.g., SOC 2).
- Provide accurate, timely asset and CI data to support audits, risk management, and security operations.
- Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 3-5+ years of IT experience, with at least 2-3 years focused on ServiceNow CMDB and/or IT Asset Management.
- Hands-on experience with the ServiceNow CMDB, CSDM, Discovery, and the Identification and Reconciliation Engine (IRE).
- Working knowledge of ITAM disciplines (HAM and SAM), software licensing models, and end-to-end asset lifecycle management.
- Experience integrating third-party data sources into ServiceNow using REST/SOAP, IntegrationHub, MID Servers, and import sets/transform maps.
- Solid understanding of ITIL / ITSM processes — Incident, Problem, Change, and Configuration Management.
- Strong data analysis skills, attention to detail, and a demonstrated commitment to data quality.
- ServiceNow certifications: CIS - Discovery, CIS - Hardware Asset Management, CIS - Software Asset Management, Certified System Administrator (CSA), or Certified Application Developer (CAD).
- ITIL 4 Foundation certification.
- Experience migrating from another ITSM platform (e.g., SolarWinds Service Desk) to ServiceNow.
- Familiarity with endpoint, security, and observability tooling such as Microsoft Intune, SentinelOne, and Dynatrace.
- Scripting proficiency: JavaScript/Glide, PowerShell, and REST API integration.
- Experience working in a regulated or professional services environment.
- ServiceNow: CMDB, CSDM, Discovery, IRE, ITOM, HAM, SAM Pro, Flow Designer / IntegrationHub, Performance Analytics.
- Integration & Data: REST/SOAP APIs, MID Server, import sets, transform maps, SQL, data normalization.
- Scripting: JavaScript (Glide), PowerShell.
- Adjacent Tooling: Microsoft Intune, SentinelOne, Dynatrace, SolarWinds Service Desk.
- Analytical thinking and structured problem-solving.
- Meticulous attention to detail and data accuracy.
- Clear written and verbal communication with technical and non-technical audiences.
- Strong cross-functional collaboration across IT operations, security, and service management teams.
- Ownership, accountability, and a continuous-improvement mindset.
Ready to Apply?
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