Job Description
The Vice President of Customer Success at Amperity is responsible for leading the customer success organization, ensuring customer satisfaction, retention, and growth by managing a high-performing team and fostering a customer-centric culture, with a focus on onboarding, relationship management, and strategic account development.
Key Responsibilities
- Oversee customer onboarding to ensure smooth transitions and quick realization of value
- Lead and develop a team of Customer Success Managers to manage customer relationships, renewals, and expansion
- Develop strategic account plans to maximize long-term customer value and minimize churn
- Represent the voice of the customer to inform product strategy and cross-functional initiatives
- Monitor KPIs and metrics to track customer health, satisfaction, and business outcomes
- Build, mentor, and manage a high-performing, inclusive customer success team
- Collaborate with Sales, Product, Marketing, and Support teams to deliver a cohesive customer experience
Requirements
- 15 years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment with proven experience leading and developing high-performing teams, with a track record of attracting, retaining, and growing top talent.
- Proven ability managing a portfolio of large, enterprise-level clients and selling software solutions to C-suite and high-level executives across a wide array of industries.
- Experience maintaining and growing broad and deep relationships within customer accounts, particularly with executive management in Marketing and IT.
- Must have a strong client focus and relationship-management skills.
- Experience working with Retail or Hospitality brands is a plus.
- Ability to travel as needed, approximately 50%.
Benefits & Perks
Compensation/salary range: 200,000-270,000 USD base salary
Cash incentives
Stock options with equity grants
Hybrid work model with three in-office days per week in Seattle or New York, or fully remote options in select states
100% employee healthcare coverage
Transportation subsidies
Self-managed PTO and flexible work arrangements
Work environment perks including snacks, events, and activities
Ready to Apply?
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