Job Description
The Vice President of Customer Success at Amperity is responsible for leading the customer success organization, ensuring customer satisfaction, retention, and growth by managing a high-performing team and fostering a customer-centric culture, with a focus on onboarding, relationship management, and strategic account development.
Key Responsibilities
- Oversee customer onboarding to ensure smooth transitions and quick realization of value
- Lead and develop a team of Customer Success Managers to manage customer relationships, renewals, and expansion
- Develop strategic account plans to maximize long-term customer value and minimize churn
- Represent the voice of the customer to inform product strategy and cross-functional initiatives
- Monitor KPIs and metrics to track customer health, satisfaction, and business outcomes
- Build, mentor, and manage a high-performing, inclusive customer success team
- Collaborate with Sales, Product, Marketing, and Support teams to deliver a cohesive customer experience
Requirements
- 15 years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment with proven experience leading and developing high-performing teams, with a track record of attracting, retaining, and growing top talent.
- Proven ability managing a portfolio of large, enterprise-level clients and selling software solutions to C-suite and high-level executives across a wide array of industries.
- Experience maintaining and growing broad and deep relationships within customer accounts, particularly with executive management in Marketing and IT.
- Must have a strong client focus and relationship-management skills.
- Experience working with Retail or Hospitality brands is a plus.
- Ability to travel as needed, approximately 50%.
Benefits & Perks
Compensation/salary range: 200,000-270,000 USD base salary
Cash incentives
Stock options with equity grants
Hybrid work model with three in-office days per week in Seattle or New York, or fully remote options in select states
100% employee healthcare coverage
Transportation subsidies
Self-managed PTO and flexible work arrangements
Work environment perks including snacks, events, and activities
Ready to Apply?
Join Amperity and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Amperity
More jobs at Amperity
Senior Sales Director - West
Amperity
Seattle
Full Time
Dec 24
$180k-180k
Director, GTM Revenue Operations
Amperity
New York
Full Time
Dec 25
$170k-230k
Senior Customer Success Manager
Amperity
New York
Full Time
Dec 27
$120k-160k
More jobs in New York, New York
Senior Associate, Capital Markets
Orenda
NEW
New York
Full Time
23h
$100k-200k
Client Success Manager
Metergy Solutions
New York
Full Time
4d
Capital Markets Intern
Cypress Creek Renewables
New York
Internship
4d
$0k-0k/hr