NextGenEnergyJobsModern Power System Jobs

Staff Service Systems Engineer

Amperesand

Reno, NV

Full Time

Posted November 13, 2026

$123k - $175k· Est.

Solar Energy

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Listing evidence and provenance

Source: Greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed November 13, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Solar Energy
Pay provenance: Estimated benchmark; not employer-provided

Job Description

Amperesand is deploying solid-state transformer (SST) technology into data centres and other critical sites.

Key Responsibilities

Own the service record: Design and implement one service record per unit, linking tickets, site visits, RMAs, configuration and firmware history across the fleet.
Build the field service platform: Partner with the software team to design and build our own in-house ticketing and field service platform, defining requirements, data models and workflows, and integrating it with PLM/ERP, telemetry and engineering systems.
Deliver unit genealogy: Establish as-built and as-maintained genealogy for every unit, down to serialised assemblies, so any unit’s full history is traceable in minutes.
Own FRACAS: Build and run the FRACAS process and tooling that links field failures to Engineering, drives root-cause and corrective action, and measurably reduces warranty cost and repeat failures.
Drive staged firmware rollout: Partner with firmware and software teams to design and operate staged, safe over-the-air rollouts with fleet cohorts, health gates, monitoring and rollback.
Design and lead the NOC: Design NOC processes, alerting, dashboards, on-call and escalation paths that scale with the fleet; hire and lead a small team to run them.
Deep-dive diagnostics: Use telemetry and field data to investigate and diagnose complex unit and fleet issues, respond quickly to customer-impacting events and turn findings into fixes.
Be a hands-on generalist: Contribute wherever needed in a startup environment – including site support, data analysis, reporting and process design.

Requirements

Years of experience: 8+ years in service systems, reliability, fleet/asset monitoring, NOC or field data engineering roles, including hands-on monitoring of assets deployed in the field.
Education: BSc in Computer Science, Data Science, Electrical Engineering or a related field, or equivalent practical experience.
Domain expertise: Deep understanding of telemetry, fleet monitoring and incident response; experience building ticketing, FRACAS, genealogy/traceability or OTA update systems.
Leadership: Experience leading or mentoring a small team and setting technical and process standards.
Industry experience: Energy, power electronics, data centre, industrial IoT, EV/charging, or other connected hardware fleets preferred.
Flexibility: Willingness to travel 10–25%, including occasional multi-week deployments, and to work extended hours when fleet or customer issues demand.
Collaboration: A team player who works well with software, electrical and hardware engineers and communicates clearly with customers.
Startup or early-stage hardware company experience
Reliability engineering background (FMEA, Weibull analysis, MTBF)
Experience setting up a NOC or 24/7 monitoring operation from scratch
Familiarity with industrial protocols (Modbus, DNP3, IEC 61850) and SCADA/BMS integration
Knowledge of power electronics or MV equipment
Cloud or ITIL certifications

Benefits & Perks

Work on next-generation power infrastructure systems • High ownership and visibility • Cross-functional collaboration • Opportunity to shape future products and infrastructure • Fast-moving startup environment
Please note : This role requires working on-site 5 days a week. We do not offer hybrid or remote options.
While this role is listed for the location above, we may consider candidates in other locations on a case-by-case basis.
Work on next-generation power infrastructure systems
High ownership and visibility
Cross-functional collaboration
Opportunity to shape future products and infrastructure
Fast-moving startup environment
Compensation will be determined based on experience, location, and other factors permitted by law.
The benefits outlined below apply exclusively to employees located in the United States:
Competitive Salary + Incentive Stock Options
Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
Company paid Basic Life, AD&D, short-term and long-term disability insurance
401k retirement savings plan through Empower
Employees receive paid time off (PTO), paid sick days, and paid company holidays
Commuter Benefits
100% paid maternal leave (12 weeks) and paternal leave (6 weeks)
The benefits outlined below apply to employees located in Singapore :
Group medical, hospitalisation and surgical insurance, outpatient or GP coverage, group term life, dental and personal accident insurance
Employer and employee Central Provident Fund contributions in accordance with the CPF Act (for Singapore Citizens and Permanent Residents)
Annual leave, paid sick leave, hospitalisation leave, and all Singapore public holidays, in line with or exceeding the Employment Act
Government-paid maternity, paternity, shared parental, and childcare leave in accordance with prevailing Singapore statutory entitlements
Additional benefits may be available depending on the role and employment type. Benefits are subject to the terms of applicable company policies and plans.