Customer Service Rep 1 & 2 year (Decatur)

Decatur, IL

Full Time

Posted October 12, 2026

Application opens on company website

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 14, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
Pay provenance: Pay not available

Grade Step BB 056 Step 1 of 2 - 22.05 USD

This position follows a hybrid work model. Work location and shifts are scheduled, with shifts awarded by seniority.
Candidates, who under direct but not constant supervision will perform customer service work in a telephone contact center environment. The Customer Service Rep 1 & 2 Year must be able to do the following:
Use good business judgment when handling non-standard situations as defined in training materials.
Participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures.
Influence others with positive attitude with a focus on teamwork and cooperation.
Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc.
Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
Respond promptly to emergency situations and document pertinent information.
Actively contribute to team and contact center assignments including various overtime assignments.

A High School diploma or equivalent is required; a Bachelor's or Associate's is degree preferred. Excellent math and computer skills are required. Having customer service experience in banking, telephone, collections, insurance or other related areas preferred. Previous call center experience is strongly preferred.
As a condition of acceptance on this job, candidates who are otherwise qualified will be required to take and be recommended on medical testing/drug screening and the Edison Electric Institute Customer Service Representative (CSR) aptitude tests.
This position is covered by the IBEW bargaining agreement
The Contact Center operates 24/7/365 with a wide range of work shifts. This position includes performance DOT-covered safety sensitive functions.
Join our team as we strive to achieve our vision – "Leading the Way to a Sustainable Energy Future".